pktk2 Privacy Policy

When you interact with pktk2 — whether by registering an account, making a deposit, placing a bet, or simply browsing the platform — certain personal data is collected. The categories of data we collect are described below.

Identity and Contact Data: This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This information is collected at the point of account registration and is used primarily for identity verification (KYC), account management, and communication.

Financial Data: Transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., bKash wallet number, last four digits of a Visa card), and account balances are recorded for every financial interaction with pktk2. This data is essential for processing payments, preventing fraud, and satisfying anti-money laundering (AML) obligations.

Verification Documents: As part of the KYC process, pktk2 may collect copies of government-issued identity documents, such as a National Identity Card (NID), passport, or driving licence, and proof of address documents. These are processed solely for identity verification and regulatory compliance.

Technical and Usage Data: When you access pktk2, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, and clickstream data. This data helps us maintain platform security, diagnose technical issues, and improve user experience.

Gaming Activity Data: Records of all bets placed, games played, sports markets accessed, bonus claims, and wagering histories are stored as part of your account record. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory reporting.

pktk2 processes your personal data only for defined, legitimate purposes. We do not use your data in ways that you would not reasonably expect given the nature of an online gaming platform. The primary purposes for which your data is used are as follows:

• Account creation and management: Processing your registration, maintaining your account, and providing access to platform features including deposits, withdrawals, and game play.
• Identity verification and KYC compliance: Verifying your identity, age, and the source of funds you deposit in accordance with applicable anti-money laundering regulations and responsible gaming obligations.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and processing withdrawal requests to your verified payment methods, all denominated in Bangladeshi Taka (৳).
• Platform security and fraud prevention: Monitoring account activity for signs of fraud, unauthorised access, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming monitoring: Tracking gaming patterns to identify indicators of problem gambling and, where appropriate, intervening with support resources, deposit limit prompts, or self-exclusion assistance.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance through our support channels.
• Marketing communications (where consented): Sending promotional offers, bonus notifications, and platform updates by email or SMS, but only where you have explicitly opted in to receive such communications. You may unsubscribe at any time.
• Legal and regulatory compliance: Meeting reporting obligations under applicable gaming regulations, AML laws, and responding to lawful requests from competent authorities.
• Platform improvement: Analysing aggregated and anonymised usage data to understand how players interact with pktk2 and improve the platform experience, game selection, and performance.

pktk2 does not sell, rent, or exchange your personal data with third parties for their own commercial purposes. Data sharing occurs only in the limited circumstances described below, and always subject to strict confidentiality obligations and, where applicable, data processing agreements.

Payment Service Providers: To process your financial transactions, pktk2 shares necessary payment data with authorised payment service providers including the operators of bKash, Nagad, Rocket, and Upay, as well as card-processing networks for Visa and Mastercard transactions. These providers receive only the minimum data required to complete your transaction and are contractually prohibited from using it for any other purpose.

Game and Technology Providers: pktk2 partners with licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — to deliver casino games and sports betting markets. These providers may receive session and account identifiers necessary for game functionality, but do not receive your full identity or financial profile.

Identity Verification Services: To conduct KYC checks, pktk2 may share your submitted identity documents and personal details with regulated third-party identity verification service providers. These providers operate under contractual confidentiality obligations and data protection standards equivalent to those applied by pktk2.

Regulatory and Law Enforcement Authorities: pktk2 may be required by law, court order, or regulatory instruction to disclose certain player data to competent authorities. Such disclosures are made only to the extent required by the applicable legal obligation and are documented internally.

• pktk2 will never proactively share your data with advertisers, data brokers, or marketing companies.
• Any third party receiving your data is bound by a contractual obligation to protect it to the same standard applied by pktk2.
• In the event of a merger, acquisition, or sale of pktk2's business assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

pktk2 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and understand how the site is used. A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or deliver viruses to your device.

Strictly Necessary Cookies: These cookies are essential for the pktk2 platform to function. They enable core services such as user authentication, session management, and security features. These cookies cannot be disabled without severely impairing your ability to use the platform.

Performance and Analytics Cookies: These cookies collect anonymised information about how visitors use pktk2 — for example, which pages are visited most frequently, how long sessions last, and where users encounter errors. This data is used solely to improve the platform and is never linked to your personal identity.

Functionality Cookies: These cookies remember choices you make on the platform — such as your preferred language setting, display preferences, or recently played games — to provide a more personalised experience on return visits.

Managing Cookies: You can control and delete cookies through your browser settings. Most modern browsers allow you to block or delete cookies selectively. Please be aware that disabling strictly necessary cookies will affect the functionality of the pktk2 platform. Instructions for managing cookies in common browsers are available on the respective browser's help pages.

pktk2 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures are regularly reviewed and updated in line with evolving security standards.

• SSL/TLS Encryption: All data transmitted between your browser or mobile application and the pktk2 servers is encrypted using SSL/TLS protocols, protecting it from interception during transit.
• Encrypted Data Storage: Sensitive data stored on pktk2 servers — including identity documents, payment details, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within pktk2 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational need can access specific categories of player data, and all such access is logged and auditable.
• Two-Factor Authentication: pktk2 supports two-factor authentication (2FA) for player accounts, adding an additional layer of security beyond username and password. Players are strongly encouraged to enable 2FA through their account security settings.
• Intrusion Detection: pktk2's infrastructure is monitored continuously for signs of unauthorised access attempts, unusual activity, and potential security incidents. Automated alerts and manual review processes are both in place.
• Staff Training: All pktk2 personnel who handle personal data receive regular training on data protection obligations, security best practices, and incident response procedures.

While pktk2 employs robust security measures, no online platform can guarantee absolute security. You also play a role in protecting your own data by choosing a strong, unique password for your pktk2 account, enabling 2FA, and never sharing your login credentials with any third party.

pktk2 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to satisfy applicable legal and regulatory retention requirements. When data is no longer required, it is securely deleted, destroyed, or anonymised so that it can no longer be associated with you as an individual.

Active Accounts: While your pktk2 account remains active, we retain all categories of data associated with your account, including identity, financial, and gaming activity data, as these are necessary for ongoing account operation, KYC compliance, and responsible gaming monitoring.

Closed or Suspended Accounts: Following account closure or suspension, pktk2 retains identity verification documents and transaction records for a minimum period of five years in order to meet anti-money laundering regulatory requirements. After this period, such data is securely deleted unless a longer retention period is required by a specific legal obligation.

Technical and Usage Data: Server logs, IP address records, and session data are retained for a maximum of 12 months from collection, after which they are automatically purged from our systems unless specific data is required in connection with an ongoing investigation or dispute.

• Marketing consent records are retained for the duration of your account plus three years to demonstrate compliance.
• Support correspondence and dispute records are retained for three years from the date of resolution.
• Data subject access request records are retained for two years from the date of response.

As a pktk2 player, you hold a number of rights with respect to your personal data. pktk2 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request".

• Right of Access: You have the right to request a copy of all personal data pktk2 holds about you. We will provide this in a structured, commonly used format within 30 days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections can be made directly through your account settings; others may require support team assistance.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (for consent-based processing), or where processing is unlawful. Note that this right is subject to overriding legal retention obligations — for example, we cannot delete transaction records that must be retained for AML compliance.
• Right to Restrict Processing: In certain circumstances, you may request that pktk2 temporarily restrict the processing of your data — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request your data in a machine-readable format (such as CSV or JSON) for transfer to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, pktk2 will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pktk2 will not charge a fee for reasonable privacy rights requests. However, if requests are manifestly unfounded, repetitive, or excessive, we reserve the right to charge a reasonable administrative fee or decline to act, with written justification provided.

pktk2 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable law, regulatory guidance, or platform functionality. The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — pktk2 will notify active registered players by email to their registered address at least 7 days before the changes take effect. Continued use of the pktk2 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

For non-material changes — such as corrections of typographical errors, clarifications of existing practices, or minor structural reorganisation — the updated policy will be posted on this page without a separate notification email. We encourage you to review this page periodically to stay informed about how pktk2 protects your personal information.

This Privacy Policy was last reviewed and updated in January 2026. It applies to all personal data collected by pktk2 from players in Bangladesh and all other jurisdictions in which pktk2 operates. It supersedes all previous versions of the pktk2 Privacy Policy.